FAQ

Manufacturer or trading company? Where is the company located?
We are a manufacturer of precious metal smelting and casting machines and an expert in one-stop gold-casting solutions.


How many people are there in the company? What is the turnover of your company?
There are 58 people in our company, among which there are 30 people in the production department at most.


What parts can the company supply?
We can provide various melting and casting machines for precious metals such as platinum and gold, as well as production lines for jewelry and gold bars.


How long have you been involved in this market?
We have been engaged in the precious metal smelting and casting machinery industry for 9 years.


Where are the main markets?
Our main markets are in the Middle East, South Africa, South America, and other markets.


How many agents or wholesalers are there overseas?
Currently, we have more than 30+ agents overseas, and we provide services to more than 300 companies.


Can we use the specified packing method?
Of course, you can use the packaging method you specify.


Do you have your warehouse?
Our warehouse has a full 500 square meters.


Can we offer quotations for the products not shown on the website?
There are too many products for machines for precious metal smelting and casting and not all of the products we can supply are displayed.


Does the product itself support OEM customization?
We support OEM.


What's the minimum quantity?
There is no minimum order quantity for stock products and a minimum order of 1 for non-stock products.


Can you provide a product catalog?
Contact our business manager, we will send the product catalog you need to your mailbox.


Are samples available free of charge?
Depending on the product, we can provide you with free samples for some of the products.


Mass production time and delivery time.
10~45 days, different products have different production cycles.


About the terms and conditions of payment.
When you quote, we will confirm with you the trading method, FOB, CIF CNF, o other methods. In mass production, we usually pay 30% advance payment first and then see the balance of the bill of lading. Most of the payment methods are T/T, of course, L/C is also acceptable.


Product after-sales service scope and service period
From the date of purchase, the machine comes with a one-year free warranty, and professional engineers provide one-on-one teaching guidance.